Move an approved order through to delivery, and understand why it might not move.
2 min per order, spread over shipping time
Manufacturers
Approving reserves your stock against the request and creates a purchase order with its own reference number.
/manufacturer/requests
Platform staff
Your controls stay inert until platform staff confirm the buyer has paid. This is intentional — you are not expected to ship on trust.
Start processing does nothing while the order is unpaid, and does not explain itself
Manufacturers
Once payment shows as recorded, move the order into processing to signal you are picking it.
/manufacturer/purchase-orders
Add a tracking reference if you have one — it is optional, and the buyer sees it on their copy of the order.
Delivery activates the buyer’s listing and publishes the product. Until you do this the buyer cannot sell the units, even though they have paid.
Each order shows gross, platform fee and net. There is no platform fee on supply orders — you receive the full amount. Settlement is tracked separately from the fulfilment status.