The five kinds of account, what each one is allowed to do, and how stock travels from a manufacturer to a shopper.
5 min read
Manufacturers
A manufacturer lists what they produce, with a wholesale unit price and a minimum order quantity. They never sell to shoppers directly — nothing in a manufacturer catalogue appears on the storefront until a seller has bought it.
Sellers
A seller requests units from any verified manufacturer. Once the purchase order is delivered, the seller gets their own listing for that product, and it is their price and their stock the shopper sees.
Schools
A school builds a list from the catalogues of manufacturers it is linked with, then asks one or more of its linked sellers to supply it. Several sellers can offer the same list at different prices.
Sellers
A bundle is a set of a seller’s own products at a single price below the sum of the parts. The seller funds that discount out of their own margin. Bundles built against a school book list appear on that school’s public page.
Shoppers
Adding a bundle to the basket adds its items individually, priced as a group. The platform takes its commission out of the seller’s settlement — never by adding to what the shopper pays.
Almost every stall in the system is one of two waits: an approval that platform staff have not actioned yet, or a supply payment that has not been confirmed. If something will not move, check those first.
New accounts, new products and new bundles all start invisible. That is by design, not a fault — approval is what makes them customer-facing.