Return an item

Shoppers

Open the delivered order and request a return

Pick the items you are sending back and give a reason.

/store/orders

Platform staff

The return is reviewed

Staff check the request against the order and the seller’s return policy.

No refund is issued until the return is accepted

Shoppers

The refund is processed

Refunds go back the way you paid. Anything you spent on the order — loyalty points, a discount code — is unwound with it rather than being lost.